1. Agreement to terms and conditions

1.1 The website www.theunibox.com is owned and operated by theunibox ltd, trading as The Unibox. References to ‘we’, ‘us’, ‘nab’, ‘our’ or ‘the website’ refer to theunibox ltd. We are a company registered in England and Wales (company number: 10285171) and our address for correspondence is: theunibox ltd, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ.

1.2 Your use of this website (theunibox.com) is at all times subject to our full terms and conditions applicable to your use of the website and all applicable laws. By accessing our website you agree to our terms and conditions set out below. If you do not agree to these terms and conditions, you must exit our website immediately.

1.3 We reserve the right, from time to time, with or without notifying you, to change these terms and conditions at our sole discretion. The terms and conditions applicable to your access to and use of this website will be the version that is current and displayed on the website as at each date you access the website.


  1. Payments

2.1 You agree not to hold us responsible for any banking charges incurred due to payments on your account.

2.2 All prices that are displayed are inclusive of vat and postage.

2.3 Payments can be made by stripe (visa, visa electron, visa debit, mastercard, amex). Payment will be debited and cleared from your account immediately on order. For rolling customers the correct amount will be debited monthly on the last day of the month.

2.4 We take reasonable care to make our site secure. All credit/debit transactions on this site are processed using Stripe, secure online payment gateways that encrypts your card details in secure host environments. If you are a registered thunibox user, we will not store your credit/debit card details on our systems.

2.5 If a payment is skipped, for any reason, you will be notified and payment will try to clear again within 5 days. If the payment is skipped for a second time, we will automatically cancel your account and you will have to manually set up payment again.

2.6 We reserve the right to suspend or cancel your subscription at any time, for any reason we see viable. You will be notified if this is the case and a refund will be provided for any Uniboxes not sent that have been paid for.

2.7 If your recurring payment skips and your account cancels and you wish to continue your subscriptions please be aware we might not be able to offer you your original price.


  1. Postage

3.1 We currently use royal mail to deliver theunibox parcels. All parcels are usually sent out around the 15th of each month (unless stated otherwise). Delivery times on average are: 1-3 days.

We currently only accept subscriptions to U.K. addresses.

3.2 You may not hold us responsible for any delays, outside our control, which relate to the delivery of theunibox.

3.3 It is the customer’s responsibility to report all lost Unibox packages within 14 days.

3.4 If you change address, you must contact us to ensure that no Uniboxes are sent out to the wrong delivery address. Please ensure that this is done in time to take effect before you move as you will be liable for any Uniboxes posted to the wrong address.

3.5 We reserve the right to cancel your membership if it becomes apparent that, in our sole opinion, the postal service in your area is too unreliable.

3.6 postage and packaging is included in the subscription price so no parcels are tracked or insured. All parcels will be sent out 1st class royal mail, however it is subject to the size and weight of the package. We reserve the right to send some packages as second class without notifying you.

3.7 Goods purchased from the shop with which standard delivery is selected, and then go missing are not our responsibility. Only if a tracked service is selected will we replace any missing items.


  1. Returns and replacements

4.1 All parcels returned to us (from either not being collected, incorrect delivery address or any other valid reason) can be re-sent to you. This will require an additional payment to cover the cost of second-time delivery.

4.2 If you are genuinely unhappy with your Unibox subscription, please get in touch within 14 days of receiving it. It must be returned to us in its original condition at your cost. We review every case individually.

4.3 If a refund is requested, it will be immediate and will minus the cost of the initial post and packaging fee.

4.4 Any faulty items must be returned to us before a replacement is sent out. if the fault is agreed, we will provide a replacement for the returned goods. We reserve the right to refuse refund on any product.

4.5 All of our packages are wrapped with the utmost care and attention to give the product inside maximum protection so we can not be viable for any damage to the product in transit. However, each case is assessed individually. You might be eligible for a replacement Unibox should it not reach you in perfect condition.

4.6 If you wish to return a shop item and receive a full refund (minus the original postage cost) items need to be posted/couriered back to us within 14 days of being received by you in re sellable condition with their original packaging.

4.7 Returns of faulty items will only be accepted if the goods were faulty when delivered to you, we take every effort to check your purchase thoroughly for any faults before sending them out to you. All items returned as faulty will be inspected on receipt and any items deemed subject to fair wear and tear will not be accepted as faulty.


  1. Cancellation

There are two options for stopping a subscription:

5.1 Skipping

You can now skip a month of your month-to-month subscription at any given time if you are going away for a few months or just fancy taking a break. Your subscription will start back up after the skipped month. If unsure how to skip a month please contact us at info@theunibox.com

5.2 Cancelling

If you really wish to cancel rather than skip a month of the subscription, you can also do this from your account.

5.3 If you wish to cancel a fixed subscription contract before it expires, you must get in contact. Each situation will be assessed and dealt with individually.


  1. Loyalty codes & competitions

6.1 Any promotion code or offer provided on this site cannot be used in conjunction with any other promotion, past or present.

6.2 Promotion codes have no cash alternative and must be redeemed by the date published, if provided.

6.3 If you are a winner of a competition you must get in contact to provide a delivery address within one week to claim your prize, otherwise a new winner will be selected.


  1. Privacy

7.1 We collect personal information about you through your use on this website and our services. All information that we collect about you is subject to our privacy policy.

7.2 Please note that by supplying your/the recipient’s email address upon joining us you grant us permission to contact you via email regarding your account and any special offers or promotions that we may offer you from time to time.


  1. Copyright

8.1 The website and its content is copyright of theunibox ltd 2016. All rights reserved.

8.2 All trademarks, logos, images, product and company names displayed or referred to on this website are the property of their respective owners. Nothing on this website grants you any licence or right to use, alter or remove such material.



  1. Terms

By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.


  1. Use Licence

Permission is granted to temporarily download one copy of the materials (information or software) on theunibox’s web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

  • modify or copy the materials;
  • use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
  • attempt to decompile or reverse engineer any software contained on theunibox’s web site;
  • remove any copyright or other proprietary notations from the materials; or
  • transfer the materials to another person or “mirror” the materials on any other server.

This license shall automatically terminate if you violate any of these restrictions and may be terminated by theunibox at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.


  1. Disclaimer

The materials on theunibox’s web site are provided “as is”. theunibox makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, theunibox does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.


  1. Limitations

In no event shall theunibox or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on theunibox’s Internet site, even if theunibox or a theunibox authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.


  1. Revisions & Errata

The materials appearing on theunibox’s web site could include technical, typographical, or photographic errors. theunibox does not warrant that any of the materials on its web site are accurate, complete, or current. theunibox may make changes to the materials contained on its web site at any time without notice. theunibox does not, however, make any commitment to update the materials.


  1. Links

theunibox has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by theunibox of the site. Use of any such linked web site is at the user’s own risk.


  1. Site Terms of Use Modifications 

theunibox may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use.


  1. Governing Law

Any claim relating to theunibox’s web site shall be governed by the laws of the State of United Kingdom without regard to its conflict of law provisions. General Terms and Conditions applicable to Use of a Web Site.


  1. Privacy Policy

Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. The following outlines our privacy policy.

  • Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
  • We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.
  • We will only retain personal information as long as necessary for the fulfillment of those purposes.
  • We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
  • Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
  • We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
  • We will make readily available to customers information about our policies and practices relating to the management of personal information.
  • We make use of cookies to advertise to previous visitors of the website, combined with your purchase history. These remarketing cookies are used by third parties (including Google) to show our ads on websites other than our own.
  • You can easily opt-out of Google’s use of cookies by visiting the Google Ad Settings page.
  • You can also choose to opt-out of a third-party vendor’s use of cookies by visiting the Network Advertising Initiative opt out page.

We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.

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